Last updated: 28 May 2026
Business: Doorstep Fix, Northampton
Governing law: England & Wales
1. About These Terms
These Terms and Conditions ("Terms") govern the relationship between Doorstep Fix ("we", "us", "our") and you ("the customer") when you book or use our mobile phone repair service. By booking a repair — whether online, by phone, or via WhatsApp — you agree to these Terms.
Doorstep Fix is a mobile phone repair service operating in Northampton and within a 20-mile radius. Contact: info.doorstepfix@gmail.com · 07376 309 021.
2. Our Services
We provide on-site mobile phone and tablet repair services at a location of your choosing within our service area. Our services include but are not limited to:
- Screen and LCD replacement
- Battery replacement
- Back glass replacement
- Camera repair or replacement
- Charging port repair
- Speaker and microphone repair
- Housing replacement
- Water damage assessment and recovery
We reserve the right to decline any repair we assess as beyond our scope, or where we determine repair is not in the customer's best interest.
3. Quotes & Pricing
All prices quoted on our website are starting prices and may vary depending on the specific model and condition of the device. A firm quote will be confirmed before any work begins.
- Quotes are valid for 14 days from the date provided
- Final pricing is confirmed upon physical inspection of the device
- If a fault is more complex than initially described, we will inform you and seek your approval before proceeding
- There is no call-out fee — you only pay if the repair is completed
4. No Fix, No Fee
Our "No Fix, No Fee" guarantee means:
- If we are unable to repair your device, you will not be charged for the repair attempt
- No call-out or diagnostic fee is charged in any circumstance
Exceptions — No Fix, No Fee does not apply where:
- You cancel after the technician has already purchased parts specifically for your repair
- You provide inaccurate information about the device or fault that causes the technician to purchase incorrect parts
- The device has pre-existing damage that makes repair impossible and was not disclosed at the time of booking
- A water-damaged device is assessed and found to be beyond economical repair — a £20 assessment fee applies in this case only
5. Appointments & Cancellations
Booking: Appointments can be booked by phone, WhatsApp or via the online form. A booking is confirmed once we have acknowledged it in writing (text, WhatsApp or email).
Cancellations by the customer:
- Cancel with at least 2 hours' notice — no charge
- Cancel with less than 2 hours' notice or fail to be present at the agreed location — we reserve the right to charge a £10 late cancellation fee
- To cancel, call or WhatsApp us on 07376 309 021
Cancellations by us: We will give you as much notice as possible if we need to rescheduled due to unforeseen circumstances. No charge will apply.
6. Right to Cancel (Consumer Contracts Regulations 2013)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day right to cancel a service booked online or over the phone.
Important: By booking a repair and agreeing that our technician attends and begins work, you expressly request that the service commences before the 14-day cancellation period has expired. If the repair is completed within that period, you acknowledge that your right to cancel is lost once the repair is complete.
7. Your Responsibilities
Before we carry out any repair, you are responsible for:
- Backing up your data — we accept no liability for any loss of data, photos, contacts or apps during or after the repair process
- Disabling Find My iPhone / Google Find My Device — where required for the repair (we will advise you if so)
- Disclosing any known pre-existing damage — including previous repair attempts, liquid damage history, or structural damage
- Ensuring you are the device owner — or have the owner's explicit permission to authorise the repair. We will not repair devices that appear to be reported lost or stolen.
- Being present (or a nominated adult) at the agreed location for the duration of the repair
8. Warranty
All repairs carried out by Doorstep Fix are covered by a 90-day warranty on parts and labour.
The warranty covers:
- Defects in the replacement parts we have supplied
- Faults arising directly from our workmanship
The warranty does not cover:
- Physical damage to the device or repaired component after the repair (e.g. a new drop or smash)
- Liquid or water damage occurring after the repair
- Faults unrelated to the original repair
- Damage caused by a third-party repair attempt after our repair
- Normal wear and tear
- Software or operating system faults
To make a warranty claim, contact us within the 90-day period with proof of the original repair (date, device, and nature of repair). We will assess the claim and, where valid, repair or replace the defective part at no charge.
9. Liability
We take great care when handling your device. However:
- We are not liable for any pre-existing faults, damage or conditions that were present before the repair
- We are not liable for any loss of data, software, or apps under any circumstances
- Our total liability to you in connection with any repair shall not exceed the amount you paid us for that repair
- Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation
Your statutory rights as a consumer under the Consumer Rights Act 2015 are not affected by these Terms.
10. Parts & Components
We use high-quality replacement parts. Unless otherwise agreed in writing:
- Parts used may be OEM-equivalent (Original Equipment Manufacturer equivalent) rather than manufacturer-original parts
- Where genuine manufacturer parts are available and requested, an additional cost may apply — we will advise you in advance
- Replaced parts removed from your device become our property unless you request their return at the time of booking
11. Payment
- Payment is due on completion of the repair
- We accept cash and bank transfer (details provided at time of service)
- For agreed advance orders of specialist parts, a deposit may be required — this will be discussed and agreed with you before any payment is taken
12. Service Area
We operate within a 20-mile radius of Northampton, England. If you are unsure whether your location falls within our service area, please contact us before booking. Bookings made outside our service area may be declined or subject to an additional travel charge, which we will communicate to you before confirming the appointment.
13. Complaints
We aim to provide an excellent service. If you are unhappy with any aspect of our work, please contact us as soon as possible:
We will acknowledge complaints within 2 business days and aim to resolve them within 14 days. If we cannot resolve your complaint, you may refer it to an Alternative Dispute Resolution (ADR) scheme or seek advice from Citizens Advice.
14. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Changes to These Terms
We may update these Terms from time to time. The current version will always be published on our website with the "Last updated" date shown at the top. Continued use of our services after an update constitutes acceptance of the revised Terms.